Our software products are collaborative, open source projects guided by a dedicated product board in consultation with its supporters. Supporter subscriptions go directly towards supporting and sustaining the software:
- infrastructure (servers, code repositories, bug/issue tracking systems, mailing lists);
- improving or creating documentation and training materials;
- technical support (as below) and expanding our community outreach;
- other costs associated with long-term sustainability and maintenance.
Software support is available for JHOVE based on its broad adoption and need for active stewardship. It is also a component in several leading commercial digital preservation solutions. While it remains fully open source, supporters can steer our stewardship and maintenance activities and receive varying levels of technical support and training.
A product board made up of members and supporters will control how the dedicated budget is used to meet user requirements for maintenance and enhancement, which are contributed by all supporters to the product roadmap.
The support categories are targeted at institutions that use JHOVE as part of their digital preservation workflows. We welcome support from commercial companies who resell JHOVE as part of their products. We will be discuss this on a case-by-case basis.
We offer three categories of support which entitle organisations to varying levels of control over our stewardship activities.
|Membership of the product board (approve the roadmap, govern expenditure)||By election||By election||✓|
|Prioritise requirements on the roadmap||1 vote||2 votes||3 votes|
|Contribute requirements to the roadmap (e.g. bug fixes, packaging for target platforms, system integrations, new/enhanced features)||✓||✓||✓|
|Access to priority support from OPF (e.g. implementation issues, runtime errors, simple bug fixes*, etc.)||–||–||✓|
|Commission evaluation of product features||–||–||✓|
|Contribute requirements and test corpora to evaluations||–||✓||✓|
|Access to ad hoc support from OPF (as for priority support but on basis of best effort not guaranteed response times)||–||✓||✓|
|Access complete evaluation reports||✓||✓||✓|
|Access to online support(e.g. demonstrators, training materials, etc.)||✓||✓||✓|
|Logo on supporter page||–||✓||✓|
|Name on supporter page||✓||✓||✓|
* Those estimated to take a relatively minor amount of development effort, more complex bug fixes will be added to the roadmap for prioritisation and approval by the product board.
OPF members receive software supporter benefits as part of their membership.
Please note that we offer discounts for multi-year commitments: 5% for two years and 10% for three years.
If you have any questions regarding software support please contact us. Please note that the model may be subject to revision over time as we build a community of supporters. Any changes will be implemented in consultation with supporters.